Privacy Policy
At Al Hayat Volunteering Team, we are committed to protecting the privacy of donors, beneficiaries, and volunteers. Personal data is collected solely for operational purposes and service improvement, including information such as name, email, and phone number. We ensure data confidentiality and use it only for the intended purposes.
Data Collection: Information is gathered through our website, donation forms, and direct communications. We do not share data with third parties unless legally required or with the user's consent.
Data Protection: Information is securely stored using advanced security technologies to prevent unauthorized access. Our team is trained to handle data responsibly and securely.
User Rights: Users have the right to request access, modification, or deletion of their personal data by contacting us via our official email.
We commit to periodically updating this policy according to best practices and legal standards.
Terms of Use
Our platform is intended solely for fundraising and humanitarian support. Users agree to use the services lawfully and ethically, adhering to Canadian regulations and humanitarian standards.
Permitted Use:
Donating to humanitarian projects listed on the platform.
Participating in awareness and charitable campaigns.
Submitting support requests for beneficiaries under defined conditions.
Prohibited Use:
Posting or sharing illegal or offensive content.
Using the platform for commercial or personal purposes unrelated to charity work.
Manipulating information or providing false data.
Our team reserves the right to suspend or terminate any account that violates these terms without prior notice.
Fundraising Policy
All fundraising activities comply with Canadian laws and regulations to ensure transparency and credibility. Donations are allocated to the declared projects, with periodic reports issued on their impact.
Fundraising Mechanism:
Donations are collected through our online platform, official bank accounts, and fundraising events.
Donations are directed strictly to the specified humanitarian projects and cannot be used for other purposes.
Fund Management:
All donations are documented and managed by a specialized financial team to ensure integrity.
Periodic reports are issued detailing how donations are used and the outcomes achieved.
Donation Refund Policy:
Donations are generally non-refundable except in exceptional cases, such as transaction errors.
Refund requests are reviewed by management within a specified timeframe.
Child Protection Policy
We are committed to protecting children and ensuring their fundamental rights in a safe and healthy environment. Donations directed towards child support are utilized under strict guidelines to maximize their benefit.
Child Protection Principles:
Prohibiting the use of children's images or personal information without legal authorization.
Ensuring all support programs provide a safe and exploitation-free environment.
Investigating and addressing any reports of child protection violations promptly.
Protection Measures:
Training all volunteers and staff on child protection policies.
Reviewing all programs and projects to ensure compliance with child rights standards.
Providing a confidential reporting mechanism for violations and handling them responsibly.
We believe that every child deserves a dignified life and work diligently to ensure they receive the necessary support in a safe and respectful environment.